Title: Customer Service Representative - Logistics & Dispatch

Shift Schedule: Hours: 8:30 AM - 5:00 PM

About the Role

We are seeking an organized, energetic Customer Service Representative - Logistics & Dispatch to join our operations team. This position plays a key role in coordinating delivery schedules, supporting drivers, and serving as a primary point of contact for customers and internal stakeholders. The ideal candidate has prior experience in a logistics, dispatch, or delivery-focused customer service environment and thrives in a fast-paced setting.

Key Responsibilities

• Manage assigned client accounts and logistics programs
• Handle inbound and outbound calls related to delivery scheduling and confirmations
• Coordinate delivery time frames and perform daily pre-call outreach
• Dispatch and support drivers, addressing issues as they arise
• Monitor and manage assigned dispatch boards
• Follow up on customer inquiries and unresolved service issues
• Maintain strong working relationships with client contacts and internal teams
• Check and respond to customer service voicemail queues as scheduled
• Enter, update, and retrieve information accurately using internal systems
• Collaborate cross-functionally to ensure timely and accurate delivery execution
• Continuously learn processes and requirements across client accounts
• Deliver consistently high-quality customer service
• Perform additional tasks as assigned by management

Qualifications

• Positive, reliable, and proactive attitude
• Excellent verbal and written communication skills
• Strong customer service and interpersonal abilities
• High level of organization and attention to detail
• Ability to work independently while collaborating with a team
• Comfortable multitasking and prioritizing in a deadline-driven environment
• Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
• High school diploma or equivalent required
• 1-3 years of customer service, administrative, dispatch, or logistics experience

Preferred Qualifications

• Associate's or Bachelor's degree
• 3+ years of customer service or dispatch experience within logistics or last-mile delivery
• Bilingual skills a plus

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.